Refunds and cancelling

Cancelling

Go to your account page and choose Manage or cancel. You keep your membership until the end of the month you paid for, and you aren't charged again.

Cancelling doesn't delete your account. Your progress, endings and scores stay, and you can rejoin later.

The 14-day refund

Changed your mind? If you ask within 14 days of your first payment, you get all of it back. You don't have to give a reason.

Write by post to DigiatPPSolutions s.r.o., Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic, and name the email address of your account. We refund to the card or method you paid with, usually within 5 working days, and your membership ends when we do.

This covers your first payment. If you leave and join again later, it applies once more only where the law gives you that right.

Renewals

A renewal is the monthly payment after the first. Renewals are not refunded if you simply forgot to cancel, but write to us anyway if a charge surprised you: we would rather keep a player than a payment.

We always refund a charge that was our mistake: a double charge, a charge after you cancelled, or a month in which the service did not work.

Your legal rights

Nothing here reduces rights the law gives you where you live, such as the 14-day right of withdrawal for consumers in the European Union and the United Kingdom.

Disputes with your bank

Please write to us before you dispute a charge with your bank. A refund from us is faster for you, and a dispute costs us more than the membership.